Focus on Training: Transitioning from Basic Services to Professional Localized Services
Date：2025-08-21 14:57:09
Source：Dymind Service
Author：Dymind Service

In 2025, Dymind International Service Department elevated team specialization to a strategic priority, with centralized training as a core initiative to enhance global partners' technical service capabilities and build an efficient, collaborative, and internationalized after-sales service network.

In the first half of the year, the service team focused on key overseas markets, conducting a series of technical training sessions in Mexico, the CIS region, and Peru. These sessions not only delivered technical empowerment but also marked a strategic shift in Dymind's service model—from traditional support to professionalized and localized operations.




Staged Advancement · Tailored Solutions


Dymind has established a systematic training system based on the actual needs of its partners. By thoroughly analyzing instrument functionalities, standardized operational procedures, and core maintenance protocols, we ensure trainees gain comprehensive mastery of equipment structure principles and performance characteristics.

To address the diverse needs of regional markets, we select suitable models for targeted training. The curriculum fully covers core technical modules such as equipment installation, debugging, and troubleshooting, following a progressive instructional design:


Through the dual-track teaching model of "theoretical guidance + practical verification," Dymind has significantly enhanced the technical service capabilities of channel partners, driving a qualitative leap in after-sales service quality. This series of training sessions achieved remarkable results, with 42 participants in total. Among them, the technical qualification rate reached 95%, and training satisfaction reached 90%.




Future Strategic Initiatives


Dymind International Service Team has successfully conducted regional centralized training in Mexico, CIS, Peru, with plans to expand to Turkey, Egypt, and Europe in the second half of the year. Moving forward, we will focus on deepening the following strategic directions to comprehensively enhance localized service capabilities and deliver sustained value to partners and customers:

  1. Establishing Localized Service Units
    • Deploying local after-sales engineers and clinical service teams;
    • Providing a 24/7 intelligent service platform to ensure instant technical support.
  2. Customized Service Agreements
    • Conducting regular engineer visits for proactive customer care and in-depth regional needs assessment;
    • Optimizing service solutions based on customer feedback to improve satisfaction.
  3. Breaking the "Last Mile" of Localized Service
    • Building a native-language technical support system to eliminate language barriers;
    • Developing a culturally adapted service framework to enhance service affinity;
    • Establishing a community-embedded maintenance network for rapid response.


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